Enable personalized shopping with 1:1 video chat

Connect shoppers with store experts in real time, answer questions instantly, and deliver guided, human-led shopping experiences

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Join 100+ brands elevating conversions & customer experiences

COTY

GAP

FINISH LINE

Unilever

MATTEL

L'ORÉAL

SHISEIDO

AMERICAN EXPRESS

Designed for every stage of the shopping journey

Product Discovery & Consultation

Recreate in-store consultation online; build confidence and trust before purchase.

Technical Product Support

Reduce returns and buyer hesitation for high-consideration purchases.

Gifting Assistance

Recreate in-store consultation online; build confidence and trust before purchase.

Styling and Outfit Help

Elevate average order value and reduce cart abandonment.

Virtual Showroom Tours

Show products from multiple angles, in different lighting, and with context to help shoppers make confident and informed purchases.

Language or Region-Specific Support

Improve the shopping experience for international buyers and expand geographic reach.

Power real-time assistance with a flexible interaction system

Immersive placements on your website

Integrate video chat directly into your site with CTAs on product pages, emails, and ads, allowing shoppers to connect with experts at key moments in their journey. Continuous engagement encourages informed purchasing decisions without leaving your website.

Co-browsing

Provide a true offline shopping experience by allowing experts to guide shoppers through the website in real time. Co-browsing creates a personalized, interactive session where product features are showcased, and questions are answered, helping customers feel more confident about their choices.

Routing

Direct shopper inquiries to the right team, ensuring customers quickly get the support they need from the most qualified expert. Efficient routing enhances both the customer experience and operational efficiency, streamlining service at every touchpoint.

One-Way Video Chat

Enable shoppers to engage with product experts through audio-only or face-to-face video chats, offering personalized assistance while maintaining privacy. This flexibility provides a more comfortable and convenient interaction, ensuring an optimal experience.

Assist from anywhere

Provide real-time support across both mobile apps and web platforms, ensuring expert assistance is accessible wherever the shopper is. Connect with experts on any device and create a more engaging and satisfying shopper experience.

Controlled experience, easy roll out

Take control of video chat widget visibility, adjusting when and where it appears on your site. With waitlist management and a simple rollout process, the experience is tailored to your needs, making it easy to implement for both your team and your customers.

AI co-pilot

Use AI to filter and classify customer requests, allowing human agents to focus exclusively on sales-related inquiries. This enhances operational efficiency, accelerates response times, and improves the customer experience by addressing non-sales queries automatically.

Scheduled meetings

Bring conversations directly to your site, ensuring that every interaction leads seamlessly to a purchase. Keep shoppers engaged and supported throughout their journey, from the first question to final checkout.

Data-first SaaS

Capture and analyze all customer interactions to gain contextual insights that can optimize the shopping experience. Moving from behavioral to contextual understanding enables you to refine your strategy and maximize engagement, ultimately increasing sales.