Recreate in-store consultation online; build confidence and trust before purchase.
Reduce returns and buyer hesitation for high-consideration purchases.
Recreate in-store consultation online; build confidence and trust before purchase.
Elevate average order value and reduce cart abandonment.
Show products from multiple angles, in different lighting, and with context to help shoppers make confident and informed purchases.
Improve the shopping experience for international buyers and expand geographic reach.
Integrate video chat directly into your site with CTAs on product pages, emails, and ads, allowing shoppers to connect with experts at key moments in their journey. Continuous engagement encourages informed purchasing decisions without leaving your website.
Provide a true offline shopping experience by allowing experts to guide shoppers through the website in real time. Co-browsing creates a personalized, interactive session where product features are showcased, and questions are answered, helping customers feel more confident about their choices.
Direct shopper inquiries to the right team, ensuring customers quickly get the support they need from the most qualified expert. Efficient routing enhances both the customer experience and operational efficiency, streamlining service at every touchpoint.
Enable shoppers to engage with product experts through audio-only or face-to-face video chats, offering personalized assistance while maintaining privacy. This flexibility provides a more comfortable and convenient interaction, ensuring an optimal experience.
Provide real-time support across both mobile apps and web platforms, ensuring expert assistance is accessible wherever the shopper is. Connect with experts on any device and create a more engaging and satisfying shopper experience.
It allows shoppers to ask questions and get real-time guidance at critical decision moments. Instead of leaving to seek information elsewhere, they receive clarity instantly, which reduces hesitation and helps them move forward with confidence.
Interactions can be triggered based on shopper behavior, such as time spent on a page, product views, or cart activity. This ensures conversations happen when intent is high and assistance is most relevant.
Shoppers connect with your in-house team, store associates, or product experts. The system routes each query to the most relevant person based on context, ensuring accurate and helpful responses.
Yes, it supports a wide range of use cases including product discovery, styling advice, gifting assistance, and technical support, making it adaptable across categories.
Co-browsing allows your team to navigate the website alongside the shopper in real time. This makes it easier to guide them through products, highlight options, and answer questions within the context of the page.
No, the experience is designed to be lightweight and seamless. Interactions appear only when relevant and do not interfere with the browsing experience.
You can track conversation data, common queries, and shopper behavior patterns. These insights help improve product content, optimize interactions, and refine the overall shopping experience.
See how video can power your next growth leap and help you stay ahead of the curve
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